A call Centre solution is a tool that helps the inbound and outbound operations of any call or cloud contact Centre. Many call Centre solutions often offer the support of other important communication channels, which add usefulness and make them a complete cloud contact Centre solution.
The three most common types of call Centre s are inbound, outbound, and blended call Centre s. Inbound call Centre. Typically, these call Centre s handle a considerable volume of calls simultaneously and then screen, forward and log the calls.