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Call centre software is a program that helps organizations handle large volumes of inbound and/or outbound calls. It executes tasks such as routing calls, collecting caller information, triggering prerecorded FAQ answers, and transferring callers to other channels.

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Certification

The process of earning an official document, or the act of providing an official document, as proof that something has happened or been done: He earned certification to fly single-engine aircraft.

Types of Certificate Programs

  • Arts and Design Certificates.
  • Business Certificates.
  • Criminal Justice Certificates.
  • Education Certificates.
  • Health Care Certificates.
  • Legal Certificates
  • Skilled Trade Certificates.
  • Technology Certificates.